Antonis Nomikos Top-Executive
25+ years of enterprise leadership across Telecommunications and Energy, accountable for commercial platforms, IT operating models, cost optimization, and large-scale transformation. Proven track record in stabilizing and modernizing mission-critical CRM, Billing, Digital and Retail ecosystems, leading 150+ FTE organizations, and delivering measurable EBITDA, NPS, and risk-reduction outcomes. Experienced in M&A integration, vendor ecosystem governance, regulatory compliance, and board-level stakeholder engagement within complex, capital-intensive industries.
Industry:
Higher Education
Headquarters:
Athens Metropolitan Area
Title:
Group CTO
Company:
Alphabet
Company Industry:
Higher Education
Company Linkedin:
linkedin.com/company/alphabet-edu
Company Size:
1-10
Current Job Duration:
6 mos
Country:
Greece
Work Experience:
Title: Group CTO
Company: Alphabet Education Group
Company URL: https://www.linkedin.com/company/alphabet-edu/
Industry: Higher Education
Company Size: 1-10
Location: Athens
Country: None
Employment Type: None
Start At: 02-2026
Ends At: Present
Description: None
Title: Senior IT & Digital Transformation Advisor
Company: Ppc S.A.
Company URL: https://www.linkedin.com/company/ppc-s.a./
Industry: Utilities
Company Size: 10001+
Location: Athens, Attiki, Greece
Country: None
Employment Type: None
Start At: 04-2025
Ends At: 01-2026
Description: None
Title: Vodafone
Company: Vodafone
Company URL: https://www.linkedin.com/company/vodafone/
Industry: Telecommunications
Company Size: 10001+
Location: None
Country: None
Employment Type: None
Start At: 03-2016
Ends At: 10-2024
Description: Executive accountability for the end-to-end IT Operations operating model supporting Vodafone’s commercial and customer-facing platforms, including CRM, Billing, Digital and Retail systems. Member of the EU IT Operations leadership cluster, reporting to Group IT Operations Europe with dotted-line accountability to the Local CIO (EXCO).
- Owned a 150-FTE organization (onshore & offshore) responsible for the availability, resilience, and performance of mission-critical commercial systems impacting millions of customers.
- Accountable for multi-million-euro IT Operations P&L, delivering ~10% annual OPEX reduction through vendor strategy, consolidation, demand governance, and contract renegotiation.
- Defined and executed the IT Operations transformation roadmap, aligning service management, change, release, and incident processes to Agile/SAFe delivery models.
- Led M&A IT integration (HOL & CYTA), ensuring uninterrupted service, data integrity, and regulatory compliance across markets during high-risk transition periods.
- Established Vulnerability Management as a Service, embedding standardized cyber-risk, compliance, and audit controls across multiple geographies.
- Delivered 20% NPS improvement and improved customer retention by stabilizing and modernizing commercial platforms., Accountable for the strategic alignment and operational excellence of customer-facing business systems, acting as the bridge between Commercial, Marketing, and IT leadership.
- Led enterprise initiatives such as Bill Simplification, reducing customer complaints by 70%+ and materially improving customer trust and regulatory posture.
- Established executive BI and performance dashboards enabling real-time visibility into sales conversion, campaign ROI, and service KPIs.
- Owned UAT governance and post-deployment optimization for high-impact CRM/Billing releases affecting revenue recognition and customer experience.
- Founded the Operational Excellence Center, institutionalizing service quality, data-driven decision-making, and continuous improvement., Reported to the Head of IT Delivery. Led a team of 9 and managed cross-functional delivery of IT solutions aligned with commercial and operational goals.
- Managed delivery of strategic IT solutions supporting commercial operations, boosting Sales & Operations productivity by 30% through the Mobile Transformation IT Program.
- Designed and launched the “Data on any Device” proposition, unlocking a new revenue stream and increasing cross-channel adoption.
- Introduced structured delivery processes aligned with ITIL and enterprise architecture, strengthening governance and delivery quality., Service Delivery and Application Maintenance for Data Product and Services in IT Delivery., Implementing end2end charging, authorization modules and billing solutions for new and existing products and services. During that period I had a critical role on developing and introducing an Internet Service Provider, offering Internet access and email services to all Vodafone Customers (Panafonet)., E2E Customer Management and Billing solutions for fixed Internet services (Panafonet) based on Oracle BRM Solution., Evaluation of Platforms/Solutions for Internet rating and charging (Portal, Geveva, AMDOCS)
Title: IT Expert
Company: None
Company URL: None
Industry: None
Company Size: None
Location: Athens
Country: None
Employment Type: None
Start At: 08-1999
Ends At: 12-1999
Description: None
Title: Web Developer
Company: None
Company URL: None
Industry: None
Company Size: None
Location: Athens
Country: None
Employment Type: None
Start At: 09-1994
Ends At: 11-1997
Description: None
Education:
School: National and Kapodistrian University of Athens
Degree: null, Department of Mathematics
Activities: None
Headline:
Information Technology Executive