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Ruan HE Top-Executive

Dr. HE is a seasoned technology head with over 15 years of experience. He currently leads Global Engineering, Global Technical Services, and Professional Services for Tencent Cloud, overseeing its operations and technical service support functions.

With a progressive career spanning multiple domains and geographies, Dr. HE has developed deep expertise across the full spectrum of engineering disciplines. As Chief Architect of TStack, he demonstrated end-to-end expertise in product development and go-to-market execution. As the head of Professional Services, he expands his focus to cloud-native and multi-cloud architecture. Building on this foundation, his role as Head of Global Technical Services provides firsthand exposure to the diverse technical challenges and risks enterprises face at scale. As Head of Global Engineering, he oversees Tencent Cloud’s overseas infrastructure and platform, driving resilience, compliance, and operational excellence.

He also actively develops a cloud operational knowledge base and is the author of two books — Cloud Native Architecture and Refactoring Applications on the Cloud — which synthesize frontline experience into reusable methodologies.

Connections

Headquarters: Singapore
Industry: Information Technology And Services
Title: Head of Global Engineering
Company: Tencent
Company Industry: Information Technology And Services
Company Website: intl.cloud.tencent.com
Company Linkedin: linkedin.com/company/tencent-cloud
Company Size: 10001+
Current Job Duration: 2 yrs 10 mos
Country: Singapore
Work Experience: Title: Tencent Cloud Company: Tencent Cloud Company URL: https://www.linkedin.com/company/tencent-cloud/ Industry: Information Technology And Services Company Size: 10001+ Location: None Country: None Employment Type: None Start At: 03-2023 Ends At: Present Description: Lead engineering teams staff across 4 countries to support daily operations and build an engineering system for Tencent Cloud's overseas infrastructure and platform., Oversee the full ITIL system — including incident, problem, requirement, change, accident management, and IT service continuity management — handling over 20k service tickets and 2k technical problems annually. Deliver premium after-sales support more than 100 international key accounts, building a reputation for technical depth and service excellence., Founded and lead the Professional Services team for migration and modernization. Pioneer the development of Tencent Cloud's cloud adoption framework, establish best practices and methodologies for cloud-native modernization, automate migration solutions and tools., Owned and evolved the overall technical architecture of 2 enterprise-grade private cloud products (TStack and TCNP). Designed, built, and iterated across the entire application development lifecycle, taking the products from a nascent stage enterprise maturity for more than 100 customers. Title: Orange Company: Orange Company URL: https://www.linkedin.com/company/orange/ Industry: Telecommunications Company Size: 10001+ Location: None Country: None Employment Type: None Start At: 2016 Ends At: 2018 Description: Designed and developed an IAM product enabling large-scale distributed multi-cloud telecommunications infrastructure, leading 4 cross-functional teams covering architecture, development, testing, and UI, located in France, Romania, and Egypt., Led a research project on cloud security, benchmarked existing technologies and products, designed and developed novel solutions to protect cloud infrastructures and services., Contributed as architect to design the cloud-based systems, defined long-term roadmap of cloud for the whole group.
Education: School: Telecom ParisTech Degree: Ph.D, AFCP (Association amicale Franco Chinoise de ParisTech) Activities: None School: INSA Lyon - Institut National des Sciences Appliquées de Lyon Degree: Master, UCEC-SL (Union des Chercheurs et Etudiants Chinois en France - Section Lyon) Activities: None School: INSA Lyon - Institut National des Sciences Appliquées de Lyon Degree: Bachelor & Master, INSA Chine Club Activities: None
Headline: Head of Global Engineering, Global Technical Services, and Professional Services @ Tencent Cloud
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