Maria Luiza Ramiento Top-Executive
I am committed to deliver the best consumer experience. I am passionate about innovation, people, and helping others do what they do best. I am also an advocate of diversity and inclusion, specifically on the topic of gender equality.
Industry:
Financial Services
Title:
CTO Office - Technology EPMO
Company:
Temasek
Company Industry:
Financial Services
Company Website:
temasek.com.sg
Company Linkedin:
linkedin.com/company/temasek-holdings
Company Size:
501-1000
Current Job Duration:
2 yrs 7 mos
Languages:
English
Work Experience:
Title: CTO Office - Technology EPMO
Company: Temasek
Company URL: https://www.linkedin.com/company/temasek-holdings/
Industry: Financial Services
Company Size: 501-1000
Location: None
Country: None
Employment Type: None
Start At: 06-2023
Ends At: Present
Description: None
Title: Business Operations & Innnovation
Company: Sap
Company URL: https://www.linkedin.com/company/sap/
Industry: Computer Software
Company Size: 10001+
Location: None
Country: None
Employment Type: None
Start At: 04-2021
Ends At: 06-2023
Description: None
Title: SAP
Company: Sap
Company URL: https://www.linkedin.com/company/sap/
Industry: Computer Software
Company Size: 10001+
Location: None
Country: None
Employment Type: None
Start At: 07-2017
Ends At: 01-2020
Description: Relaunched BWN Manila in 2017, leading 58 core volunteers and committee leads. Drives intiatives to expand women’s leadership skills, career development opportunities, personal growth, and business acumen. Builds relationship with community partners and other external female networks. Role is also focused on events planning and project management., • Establishes governance to ensure continuous improvement across team. Executes quality roundtable discussions with stakeholders and HRdirect.
• Leverages customer listening sessions and customer journey mapping to gain insight on customer needs.
• In cooperation with Leadership team, identifies, and implements quality standards. Ensures execution of necessary controls, to reach 100% achievement of customer expectations and SLAs (through report and data analysis, alignment with stakeholders, and Experience Review sessions).
• Works on the automation of manual ticket workflows through IRPA, Docusign, or SSF service requests.
• Supervises global HRdirect workgroups to ensure strategic partnership and collaboration with other HR teams in terms of content management, ticket handling, and providing feedback of customer experience.
• Technical workstream lead for the HR live chat and chatbot project. Coordinates with the development team to ensure successful implementation. Manages tool testing and development/enhancement requests. Represents HR in council calls with other LUCs users such as IT, Procurement, and Customer Success.
• Successfully piloted the live chat channel with an NPS of 97% and 9.66 CSat.
• Content management for machine learning and chatbot consumption.
• POC for the go-live of Employee Central (SF module). Liaised with the global project team on customer experience and technical feedback.
• Drives Agile methods to achieve positive HR consumer experience and operational excellence (Kanban, OKRs, stand ups, design thinking, user stories, sprint. etc).
• Project consultant for team process improvement and innovation initiatives. Facilitated ideation through customer journey mapping; project management using PMP fundamentals., > Co-founded an internal SAP start-up focused on building a disaster relief collaboration platform on SAP HCP. This venture is seed-funded by the APJ board as part of the 1BLives* initiative.
> Builds and maintains relationships with iNGOs and local PH NGOs as well as the UN (closely communicating with leaders from UN OCHA, WFP, UN CBI, etc). Manages the effective delivery and ongoing implementation of our proof of concept/prototype. In the
next months, will be conducting workshops to the partner NGOs.
> Graduated from SAP.iO Accelerator Program (Fall 2017, Potsdam & San Francisco) - Lean start up approach; exposure to industry mentors; collaboration with design and engineering teams.
*One Billion Lives (1BLives) is a crowdsourced, ground up SAP initiative employing the power of SAP technology to deliver sustainable, commercially-viable social impact
Title: Global Early Talent
Company: Sap
Company URL: https://www.linkedin.com/company/sap/
Industry: Computer Software
Company Size: 10001+
Location: None
Country: None
Employment Type: None
Start At: 04-2016
Ends At: 04-2017
Description: None
Title: HR Administrator
Company: Macquarie Group
Company URL: https://www.linkedin.com/company/macquariegroup/
Industry: Financial Services
Company Size: 10001+
Location: None
Country: None
Employment Type: None
Start At: 01-2016
Ends At: 04-2016
Description: None
Title: HR Intern
Company: None
Company URL: https://www.linkedin.com/company/coca_cola_europacific_aboitiz_philippines/
Industry: None
Company Size: None
Location: None
Country: None
Employment Type: None
Start At: 08-2015
Ends At: 12-2015
Description: None
Title: Sales Intern
Company: None
Company URL: None
Industry: None
Company Size: None
Location: None
Country: None
Employment Type: None
Start At: 04-2012
Ends At: 05-2012
Description: None
Title: Philippine Ambassador of Goodwill
Company: National Youth Commission
Company URL: https://www.linkedin.com/company/national-youth-commission/
Industry: Government Administration
Company Size: 51-200
Location: None
Country: None
Employment Type: None
Start At: 05-2012
Ends At: 2012
Description: None
Education:
School: Singapore Management University
Degree: Master of Science - MS, null
Activities: None
School: De La Salle University
Degree: Bachelor's degree, null
Activities: None
School: Lipa City Science High School
Degree: null, null
Activities: None
Headline:
Strategy and Business Operations | Technology @ Temasek | ex-SAP