Brendan Reynolds Top Executive

I am a design leader, strategist, and entrepreneur with experience creating and delivering impactful digital products and services for leading financial institutions. Currently, I am the MD, Head of Design for Wealth Management at Goldman Sachs.

My core competencies include client experience design, financial services, entrepreneurship, team building, and culture shaping. I have a proven track record of building and leading diverse and talented teams, driving sustained growth and innovation, and achieving positive and measurable outcomes for employees, clients, shareholders, and society. My mission is to use design as a strategic tool to solve complex problems, create value, and improve lives.

Invests into

Industry: Financial Services
Headquarters: New York, New York
Followers: 3674
Title: Managing Director, Global head of Wealth Management UX Design
Company: Goldman Sachs
Company Website: https://goldmansachs.com
Company Linkedin: https://www.linkedin.com/company/goldman-sachs/
Company Founded In: 1869
Company Size: 10001+
Current Job Duration: 1 yr
Country: United States
Work Experience: Title: Managing Director, Global head of Wealth Management UX Design Company: Goldman Sachs Company URL: https://www.linkedin.com/company/goldman-sachs/ Industry: Financial Services Company Size: 10001+ Location: New York, New York, United States Country: None Employment Type: Full-time Start At: 07-2025 Ends At: Present Description: Responsible for the strategy, vision, and execution of UX design across our Wealth offerings. Leading teams creating seamless and engaging experiences for our clients, customers, and internal teams. Contributing to improved client satisfaction scores, increased advisor productivity, and enhanced adoption of digital wealth management platforms. Title: MD, Head of Design, Card Services Company: JPMorgan Chase & Co. Company URL: https://www.linkedin.com/company/jpmorganchase/ Industry: Financial Services Company Size: 10001+ Location: New York, New York, United States Country: None Employment Type: Full-time Start At: 01-2024 Ends At: 07-2025 Description: I lead design teams focused on our extensive portfolio of Branded and Co-Branded credit cards, including Sapphire, Freedom, Ink, Amazon, United, Marriott, and Disney, among others. Key responsibilities include: • Bringing segment-specific value propositions to life across digital channels. • Developing tools to help customers exercise control over their credit use. • Integrating Travel, Dining, Offers, and Loyalty programs into compelling credit card experiences. • New product development in key segments across the spectrum. • Vigilant focus on protecting the bank and our customers against frauds and scams. Title: MD, Head of Design, Digital Products & Channels Company: JPMorgan Chase & Co. Company URL: https://www.linkedin.com/company/jpmorganchase/ Industry: Financial Services Company Size: 10001+ Location: New York, New York, United States Country: None Employment Type: Full-time Start At: 05-2021 Ends At: 01-2024 Description: I led a team of over 200 designers & researchers focused on our digital Channels & Platforms experiences across seven lines of business. Key responsibilities include: • Integration of seven Lines of Business into a single, cohesive digital channel • Overall design and architecture of mobile & web-based digital channels • Our industry-leading coded component library, the Manhattan Design System • Consumer & SMB credit and lending experiences • Leadership of high-performing teams across US and India locations Title: Head of Customer Experience Design, Verizon Consumer Group Company: Verizon Company URL: https://www.linkedin.com/company/verizon/ Industry: Information Technology And Services Company Size: 10001+ Location: New York City Metropolitan Area Country: None Employment Type: Full-time Start At: 04-2018 Ends At: 05-2021 Description: As head of design for Verizon's $96B consumer business, I was responsible for leading our team of over a hundred designers working to reimagine customer experience for our 105M customers. Following Verizon’s acquisition of Moment, I led the successful integration of multiple disparate design teams from existing product, operations, technology and marketing functions, plus the newly acquired Moment team into a single, centralized, cohesive, 250-person Verizon Design Team. Key unification efforts included: culture-building, leadership communication, common principles, reporting structures, job titles, compensation levels, tools, processes, learning & development, studio space, and budgets. Key accomplishments: - Formulated and led initiatives that directly contributed to a 5 point NPS gain. - Secured an $42M annual external agency & consulting budget in a Zero-Based Budgeting environment. - Built Verizon’s first Design Operations team, including hiring Director-level leadership. - Drove reorganization from channel-oriented teams to omni-channel customer journey teams. - Created purpose-built teams that delivered critical initiatives supporting excellent customer experiences at scale, including the Verizon Design System, Conversational UI, Industrial Design language, Unified Shopping Experience and 1-to-1 Personalization. - Selected features to be highlighted in an ongoing social campaign to raise awareness of customer experience improvements. - Worked to extend Verizon’s portfolio into new product categories and customer experiences, beyond traditional telco/connectivity. Title: CEO Company: Moment Company URL: https://www.linkedin.com/company/251168/ Industry: None Company Size: None Location: New York City Metropolitan Area Country: None Employment Type: Full-time Start At: 05-2003 Ends At: 04-2018 Description: As CEO of Moment (aquired by Verizon), I led our management team in fostering a world-class design culture, was accountable for P & L, drove sustained YoY growth and architected a successful shareholder exit in 2018 via the acquisition by Verizon. Prior to acquisition, Moment was a leading, independent digital product design and strategy consulting firm consisting of roughly 60 people, with offices in New York and Chicago, generating revenues of $12M. Moment’s portfolio included work for Media & Entertainment, Technology, Healthcare and Financial Services clients. My personal client relationships included design efforts across the financial services space, including: retail banking & lending, consumer credit, payments, insurance, wealth management, compliance, financial news & data, investment banking, and equities/fixed income sales & trading. Key clients included Bank of America, Bloomberg, Capital One, Citi, JP Morgan, Morgan Stanley, PayPal, Royal Bank of Scotland/NatWest, Standard & Poors, TD Ameritrade and Wells Fargo, among many others. Title: User Experience Designer Company: Publicis Sapient Company URL: https://www.linkedin.com/company/10801655/ Industry: None Company Size: None Location: New York City Metropolitan Area Country: None Employment Type: Full-time Start At: 10-1998 Ends At: 01-2003 Description: I started with Studio Archetype, which was acquired by Sapient. While at Sapient, I helped establish the Financial Services industry unit. Early digital transformation projects included Goldman Sachs’ first investment banking deal flow application; Swiss Private Bank, Pictet & Cie's first authenticated digital client experience; and Morgan Stanley “ClientServ” an industry first online self-directed brokerage platform.
Education: School: Northern Illinois University Degree: Bachelor of Fine Arts - BFA, Design and Visual Communications, General Activities: None
Headline: MD @ Goldman Sachs | CX, UX, Financial Services, Entrepreneurship
Register and Claim Ownership