Industry:
Financial Services
Headquarters:
New York, New York
Followers:
3190
Title:
Managing Director | Head of Next Generation Analytics | US Personal Banking
Company:
Citi
Company Founded In:
1812
Company Size:
10001+
Current Job Duration:
4 yrs 1 mo
Country:
United States
Work Experience:
Title: Managing Director | Head of Next Generation Analytics | US Personal Banking
Company: Citi
Company URL: https://www.linkedin.com/company/citi/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 06-2022
Ends At: Present
Description: • Strategic Leadership & Value Creation: Orchestrated the strategic vision and execution for next-generation AI/ML and Generative AI capabilities, significantly driving substantial financial value, elevating customer experience, and fortifying control frameworks across US Personal Banking.
• Enterprise Data Science & Governance: Led all US Personal Banking Data Science initiatives, overseeing a comprehensive modeling council to establish and enforce robust cross-functional data governance and analytical standards.
• Innovation & Capability Advancement: Championed continuous learning and advanced analytical capabilities, accelerating innovation cycles and fostering a culture of data-driven decision-making.
Title: Director | Data Science | US Consumer Bank
Company: Citi
Company URL: https://www.linkedin.com/company/citi/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 06-2019
Ends At: 06-2022
Description: • Data Science Leadership: Spearheaded the US Consumer Bank Data Science team for Existing Customer Management, driving strategic analytical initiatives.
• Advanced ML Solution Development: Developed and deployed sophisticated Machine Learning and software solutions for dynamic pricing optimization across Cards and Retail Deposit portfolios, directly impacting revenue and profitability.
• Operational Efficiency through AI: Led innovative ML applications, leveraging OCR and NLP methods, to automate critical control processes, enhancing operational efficiency and reducing risk.
• Model Governance & Risk Management: Managed and matured the model governance framework across the entire US Consumer Bank, ensuring compliance and model integrity.
Title: Director | Data Science | NA Branded Cards
Company: Citi
Company URL: https://www.linkedin.com/company/citi/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 06-2012
Ends At: 06-2019
Description: • Capability Building & Revenue Growth: Built and scaled a high-performing Data Science capability focused on Existing Customer Modeling and Optimization for NA Branded Cards, delivering Machine Learning models that directly contributed to significant revenue growth.
• Regulatory Compliance & Governance: Established and managed a robust Legal and Compliance review process specifically for Data Science initiatives within NA Branded Cards, mitigating regulatory risks.
• Talent Development: Orchestrated over 30 Machine Learning and Big Data training sessions, significantly upskilling Data Management analysts and fostering internal analytical talent.
Title: Director | Business Analytics | NA Branded Cards
Company: Citi
Company URL: https://www.linkedin.com/company/citi/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 10-2007
Ends At: 06-2012
Description: • Strategic Portfolio Management: Directed CitiCards NA Portfolio Segmentation and Go-to-Market Analytics and Strategies, covering key areas such as sales growth, conversions/upgrades, activation, and portfolio actions (e.g., Fee Strategy).
• Quantifiable Business Impact: Drove strategic enhancements to existing analytical strategies, resulting in over $100MM+ in annual financial benefit.
• Analytical Tool Development: Developed and implemented the NA Cards Portfolio Segmentation Tool and associated strategy, providing critical insights for market targeting.
• Team Leadership & Retention: Built and successfully retained a high-performance analytical team, fostering a culture of excellence and innovation.
Title: Senior Vice President | Business Analytics | NA Value Cards Portfolio
Company: Citi
Company URL: https://www.linkedin.com/company/citi/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 08-2004
Ends At: 10-2007
Description: • ECM Strategy Leadership: Held primary responsibility for the Existing Customer Management (ECM) strategy within the NA Value Cards Portfolio.
• Performance-Driven Strategy: Managed the Balance Transfer (Balcon) strategy, consistently meeting Balance and Fee financial goals through data-driven approaches.
• Advanced Analytics Adoption: Instituted Experimental Design as the core Test & Learn strategy for ECM Balcon, enabling continuous optimization and validated results.
• Precision Pricing Innovation: Initiated a dynamic pricing strategy that leveraged response propensity to tailor APR/Fee levels, optimizing portfolio performance and customer engagement.
Title: Vice President | Decision Science | Chase Card Services
Company: JP Morgan Chase
Company URL: https://www.linkedin.com/company/jpmorganchase/
Industry: Financial Services
Company Size: 10001+
Location: New York City Metropolitan Area
Country: None
Employment Type: Full-time
Start At: 1999
Ends At: 2004
Description: Responsible for statistical tool and strategy development for marketing programs to enable organic growth. Lead a Rapid Cycle Learning \ Experimental Design (DOE) team for all credit card products.
Title: Sergeant
Company: Puolustusvoimat - Försvarsmakten - Finnish Defense Forces
Company URL: https://www.linkedin.com/company/finnish-defence-forces/
Industry: Military
Company Size: 10001+
Location: Kontiolahti, North Karelia, Finland
Country: None
Employment Type: None
Start At: 1991
Ends At: 1992
Description: During my compulsory military service, I was promoted to Sergeant. I learned how to lead under stress, and how to interact with superiors, equals, as well as subordinates under strict hierarchy.
Education:
School: Penn State University
Degree: M.S., Statistics
Activities: None
School: Penn State University
Degree: M.A., Economics
Activities: None
School: University of Eastern Finland
Degree: B.A., Economics (minor in Statistics)
Activities: None
Headline:
Managing Director @ Citi | Head of Next Gen Analytics (Decision Science & AI)