Dustin Smith ^Leaders

As a goal-driven professional, I champion over 20+ years of experience piloting scalable technical developments and significantly contributing to achieving objectives through innovation. In my role as a Technical Operations Lead, I manage IT infrastructure, support, and WAN across 20+ locations, developing and implementing IT strategies that drive scalable growth. My expertise spans many aspects of technology, allowing me to deliver high-caliber technical solutions and organizational value.

I lead complex IT projects, oversee Salesforce development, and optimize helpdesk operations. I excel in vendor management, contract negotiation, and budget oversight, ensuring cost-effective and high-quality solutions. I successfully transitioned our operations to remote work during the COVID-19 pandemic and led migrations to SAAS vendors, enhancing system integrity while reducing expenses.

As a leader, I have exercised my communication skills by collaborating closely with cross-functional teams and fostering positive and trusted professional relations. I efficiently plan and implement improvement initiatives while following agile and waterfall methodologies to boost productivity and resolve evolving issues. I apply profound knowledge of technical developments to deliver efficiencies, leveraging my understanding of technologies, methodologies, policies, and best practices. My strong operations acumen allows me to review and overcome complex technical challenges, mentor staff, manage diverse projects, and support process improvements.

Throughout my professional experiences, I have acquired substantial expertise in various aspects of IT operations, expanding my technical scope and competencies.