Samer El Itani ^{Ultimate Decision-Maker}

Director of Customer Success, Americas at IBM

Current Job Duration: 1 yr 1 mo (until March 2026)

HEADLINE:
Director of Customer Success, Americas

PERSONAL SUMMARY:
I am a results-driven Customer Success Director with a strong foundation in renewable asset management, product strategy, and team leadership. Over 14 years, I have built and led high-performing global teams, driven customer retention and revenue growth, and forged strategic partnerships that maximize product value. My expertise spans customer experience, engineering, and product management, enabling me to bridge technical and business needs effectively. Recognized consistently as a top performer, I am passionate about scaling Customer Success functions, optimizing processes, and empowering teams to deliver measurable impact.

Key Expertise:
• Customer Experience Management: 5+ years | Product Responsibility: 8 years | Team Leadership: 9 years | Project Management: 10 years
• Led global Customer Success teams, managing portfolios exceeding $3.5M ARR with 100% retention & NPS >80
• Scaled enterprise success strategies, driving up to 28% ARR growth & 47% annual uptake increases
• Spearheaded product strategy, market intelligence, and technology roadmaps at top renewable energy firms
• Education & Certifications: Master’s in Engineering, PMP® Certified, Minor in Engineering Management
• Strengths: Trusted advisor relationships | Strategic growth & retention | Process-driven leadership | Coaching & mentoring | Executive stakeholder engagement

Languages: English, French

EDUCATION:
School: McGill University
Degree: Master of Engineering (M.Eng.), Electrical & Computer Engineering
Activities: None

School: American University of Beirut
Degree: Bachelor of Engineering, Electrical & Computer Engineering
Activities: None

Number of Followers:
3580