HelloDone ^Companies

HelloDone automates the post purchase experience for online retailers via social messaging channels like WhatsApp & Instagram using it's proprietary conversational AI. Online Retailers often struggle to maintain a great relationship with their customers once a product has been bought as they are handed over to local carriers for the home delivery. Retailers add WhatsApp, Messenger and Instagram icons to their website and order emails where customers can then choose to interact with them through those channels. HelloDone's AI connects the online retailer with social messaging channels and global carriers automating notifications about orders, deliveries and returns as well as enabling customers to change delivery timings and location, all inside the retailers messaging channels. Circa 85% of all questions and requests are absorbed and answered by HelloDone's AI with complex queries handed over, in live, to customer services to be solved.